Privacy Policy
At BestEditLab, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information from you:
- Full name
- Email address
- Phone number
- Billing/shipping address
- Country and State
- Links to your footage or uploaded content (e.g., Dropbox, Google Drive)
- Project details and creative preferences
- IP address and browser/device data
- Communication history with our team
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and deliver our video editing services
- To respond to your inquiries and support requests
- To issue invoices and process payments via Payoneer
- To improve our services and personalize user experience
- To detect and prevent fraud or misuse of our services
- To comply with legal obligations
3. Storage and Security
We take appropriate technical and organizational measures to protect your data. Your information may be stored temporarily in secured internal spreadsheets and project databases for operational purposes.
We use encrypted services (e.g., Dropbox, Google Drive, Formspree, CF7 integrations) to transfer and store files. Access to data is restricted to authorized personnel only.
We retain personal data for up to 2 years for operational recordkeeping, fraud prevention, and tax compliance purposes unless deletion is explicitly requested.
4. AI Usage
We may use AI-powered tools for tasks such as audio enhancement, speech-to-text conversion, auto-color correction, or basic editing optimization. These tools never receive your personal contact details and are not used for advertising or resale.
5. Cookies and Analytics
Our website may use cookies and tools like Google Analytics to collect anonymous data about how visitors use our site. This helps us improve performance and user experience. You can disable cookies in your browser settings.
6. Sharing of Information
We do not sell, trade, or rent your personal information. We may share your data with trusted third-party services (e.g., payment processors, hosting providers) strictly for the purpose of fulfilling your order or maintaining our site.
We are not responsible for any data breaches, service outages, or losses resulting from your use of third-party platforms such as Dropbox, Google Drive, or Payoneer. You use these services at your own discretion and are subject to their individual privacy and security practices.
7. Data Retention
We retain your data only as long as necessary to provide our services or as required by law. We may keep minimal records of completed projects and communication for internal reference and fraud prevention.
8. Your Rights
You have the right to request access to, correction, or deletion of your data. You may also withdraw consent at any time by contacting us at [email protected].
9. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such data, please contact us immediately.
10. Policy Updates
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page. Continued use of our services after updates constitutes your acceptance of the revised policy.
For more information, please also review our Terms & Conditions.
11. Jurisdiction
This Privacy Policy is governed by the laws of the United States. Any disputes arising from this policy or your use of our services shall be resolved in the appropriate court in the State of Delaware.
If you are accessing our services from outside the United States, you understand and agree that your data may be transferred to and processed in the United States, and that U.S. laws may not offer the same level of protection as those in your jurisdiction.
12. Continued Use and Future Orders
By placing additional orders or continuing to communicate with us after your initial project, you agree that your personal data will continue to be collected and processed in accordance with this Privacy Policy. This includes orders placed via email or through direct contact without using the online form. If our data practices materially change, we will notify you by updating this policy.
13. Contact
If you have any questions about this Privacy Policy or how your data is used, please contact us at:
Email: [email protected]